Orders
The order lifecycle, delivery, refunds, receipts, and what to check when something goes wrong
Every order lives under Catalog → Orders, searchable and filterable by status. Click a row for the full detail view.
How an order comes about
The buyer must be signed in
Every order is tied to a customer email. There is no anonymous checkout.
The total is taken from store credit
Buyers pay with credit held at your store, not with a per-order slip. If they are short, checkout sends them to top up first.
Stock is checked and reserved
If the attached benefits cannot cover the quantity, the order is refused right here. You never end up with an order you cannot fulfil.
Delivery happens in the same transaction
Keys, links, and text are bound to the order and shown to the buyer immediately. Those orders are delivered from the first second.
Statuses and transitions
| Status | Meaning | Can become |
|---|---|---|
| Pending | Received but not yet handed over | Delivered, Cancelled |
| Delivered | Handed over | — (terminal) |
| Cancelled | Called off | — (terminal) |
Two of these are one-way
Delivered and cancelled are terminal — there is no going back. To give money back, use the refund button, which is separate from status.
The detail view shows which actions are available and which status they come from. If an action reports that the transition is not allowed, the order has already moved on from another tab or device — reload and look at the current status.
What the detail view tells you
Line items as they were
Names, prices, and variants are snapshotted. Repricing a product later does not rewrite old orders.
What was actually collected
The line total, the credit actually taken, and anything refunded.
The customer
The email used to order, linking through to that customer's history.
The delivery
What was handed over on this order — for instance which keys were assigned.
Refunds
Use refund in the order detail view.
- The amount returns to that customer's store credit at your store, not to their bank
- A refund does not revoke the delivery — keys already handed over stay with the buyer. Revoking access is something you do at the source
- Only orders that actually collected money and have not been refunded can be refunded
- The buyer's receipt shows that the money went back to their credit
If the customer wants cash back
The platform cannot send money back for you, because the money was never with m1m. If you agree to a bank refund, transfer it yourself, then decide whether to also refund credit in the system — doing both by accident pays twice.
Receipts and the delivery page
- Every order has a receipt the buyer can open by entering the email they ordered with
- The delivery page is where they find their keys, links, and messages; tell them to keep it
- Download links pointing at files stored on m1m are re-minted on each open and are short-lived
Order numbers
Each store has its own sequence, so your #1001 and another store's #1001 are
different orders. Use the number when talking to customers, but search by email
inside the dashboard — it is more reliable.
When a customer says nothing arrived
Check the order status first
If it is delivered, the goods were definitely handed over — usually the buyer just cannot find the delivery page.
Point them at "my purchases" on your storefront
Everything they own is listed there; no old email link required.
If the link expired
Secret-link benefits with an expiry show a message asking the buyer to contact you. You decide whether to reissue the file or change the terms.
If a key genuinely does not work
Revoke it at the source and send a replacement directly, or refund the credit and let them buy again — a separate order keeps the paper trail clean.